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Packages, family letters and social security: Inside the final months of a tiny Santa Cruz mail room that provides a lifeline for the homeless

In a room barely larger than a cubicle, 1,710 lives intersect through benefits, letters from family, bulletin boards and daily routines. The Housing Matters’ mail room reveals how something as simple as a physical address can underpin survival and dignity for the region’s unhoused. The mail room is slated to close in March, along with other day services at the Coral Street campus. Local officials are racing to find a replacement.

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